Information we collect automatically:This Privacy Policy describes how we collect, use, process, store and disclose your
information, including personal information which includes certain identifiable information
about you, like your name, email, address, telephone number, bank account details,
payment information, support or contact queries, online community comments and so on
(Personal Information). We will not use or share your information with anyone except as
described in this Privacy Policy.

Please read this Privacy Policy carefully. This Privacy Policy may be amended from time to
time at our sole discretion, with changes, additions and deletions. You should check this
page regularly to ensure that you are aware of any changes. Your continued use of the
Website and following any amendments indicates that you accept the amendments. In the
event of a material change, we will let you know via email and/or a prominent notice on our
Website. By using our Website or its content, you consent to this Privacy Policy as at
March 2022, whether you have read it or not.

GENERAL
Who We Are

The website at www.khdesigned.com.au (Website) and the Website’s content, products,
materials and services (Services) are owned by Katrina Jayne Haeusler trading as KH
Designed ABN 42 934 937 297 (KH Designed, we, us, our). The term ‘you’ refers to the
user or browser of the Website.
Our Principles of Information Protection
Transparency: We are committed to being open, honest and transparent about Personal
Information.
Trust: We agree only to use Personal Information for the purposes we say we will and for
improving the effectiveness and efficiency of our Services as described or provided in
and/or contemplated by this Website.
Safety: We are committed to keeping Personal Information provided to us secure.
Responsibility: We accept the responsibility of handling Personal Information.
 
What Information Do We Collect?
When you visit our Website or use our Services, we collect Personal Information. The type
of Personal Information we collect will depend on the circumstances of its collection and
the nature of your dealing with us. This Personal Information may include but is not limited
to your name, contact details, date of birth, credit and financial information, bank account
details, passport and travel documents and preferences and opinion about our Services.
 
Sensitive Information
Sensitive information includes information about an individual’s mental health, disability,
racial or ethnic origin, criminal convictions, religious affiliation and political affiliation. We
will only collect, use or disclose your sensitive information if it is reasonably necessary to
carry out our functions or activities, and we have your explicit consent.
 
The Ways We Collect Your Information
 
Information you provide to us directly: If you make an enquiry through our Website,
subscribe to any current or future newsletter or blog on our Website, respond to an email

offer, participate with us on social media forums, purchase any E-Design services or use
any of our other Services, we might ask you to provide Personal Information to us. You will
be asked to provide your name, email address, mailing address and/or phone number and
you may be asked to provide other Personal Information relevant to the circumstances. By
doing so, you are giving this information to us voluntarily, and by providing us with this
information you are giving us consent to use, collect and process this Personal
Information.
 
In We collect some information about you
automatically when you visit our Website or use our Services, like your IP address, device
ID, computer and connection information, geo-location information and device type. We
also collect information when you navigate through our Website and Services, including
what pages you looked at and what links you clicked on. This information gives us a better
understanding of how you are using our Website and Services so that we can continue to
provide the best experience possible, for example, by personalising the content you see.
 
Cookies: Some of this information is collected using standard cookies and similar tracking
technologies. Cookies are small files that a website or its service provider transfers to your
computer’s hard drive through your web browser (if you allow) that enable the website or
service provider’s systems to recognise your browser and capture and remember certain
information. We use cookies to keep track of advertisements and compile aggregate data
about website traffic and website interaction so that we can offer better website
experiences and tools in the future.
 
We do not set any personally identifiable information in cookies, nor do we employ any
data-capture mechanisms on our Website other than cookies. If you prefer, you can
choose to disable cookies through your own web browser’s settings or have your computer
warn you each time a cookie is being sent. Please note disabling this function may cause
some of the features on this Website not to work as well as intended; however, you can
still contact us via telephone to obtain our Services.
 
Information we get from third parties: At times we might collect Personal Information
about you from other sources, such as publicly available materials or trusted third parties
like our marketing and research partners. If so, we use this information to supplement the
Personal Information we already hold about you, to better inform, personalise and improve
our Services and to validate the Personal Information you provide.
 
Where we collect Personal Information, we will only process it to perform a contract with
you, to make a booking with you, where we have legitimate interests to process the
Personal Information and those interests are not overridden by your rights, in accordance
with a legal obligation or where you have provided your consent. If we do not collect your
Personal Information, we may be unable to provide you with all our Services, and some
functions and features on our Website may not be available to you.
 
How We Store Your Personal Information
We store your Personal Information in encrypted electronic forms, in secure databases or
cloud-based platforms that we own and operate or that are owned and operated by our
service providers. While we take reasonable steps to protect the security of your Personal
Information, data protection and security measures can never be guaranteed. We
therefore cannot guarantee the security of your Personal Information.
 
What Do We Use Your Personal Information For?
We mostly use your Personal Information to operate our Website, provide you with any
Services you have requested and to manage our relationship with you. We also use your

Personal Information in the following ways:
 
To communicate with you: We may provide you with information you have requested
from us or information we are required to send to you and to respond to your enquiries,
comments and applications.
 
We may communicate with you about changes to our Website and Services, security
updates or for assistance with using our Website and Services. We may communicate
about and administer our products, Services, events, online webinars, podcasts, programs
and promotions (such as by sending transactional emails if you have made purchases).
 
We may send you marketing materials we think you may be legitimately interested in, to
ask you for feedback or to take part in any research we are conducting (which we may
engage a third party to assist with).
 
To personalise your experience: Your Personal Information helps us to better respond to
your individual needs.
 
To enhance our Website and Services and develop new ones:  By carrying out
technical analysis or the tracking and monitoring of the use of our Website and Services,
we can improve and optimise your user experience.
 
To support you and improve customer service: Your Personal Information helps us to
more effectively respond to your customer service requests and support your needs.
 
To administer a contest, promotion, survey or other site feature.
 
To protect you: So that we can make sure everyone is using our Website in accordance
with our permitted uses, and so we can detect and prevent any fraudulent or malicious
activity.
 
To market to you: In addition to marketing communications, we may also use your
Personal Information to display targeted advertising to you online. Through our own
Website, through third-party websites or through social media platforms, we carry out
profiling activities to learn more about you and offer you tailored advertising based on your
behaviour on our platforms. You can opt-out of Google Analytics® at any time. For more
information on opting out of being tracked by Google Analytics® across all websites you
use, visit this Google page: https://tools.google.com/dlpage/gaoptout.
To analyse, aggregate and report: We may use the Personal Information we collect
about you and other users of our Website and Services (whether obtained directly or from
third parties) to produce aggregated and anonymised analytics and reports, which we may
share publicly or with third parties.
 
To send periodic emails: The email address you provide may be used to send you
information and updates pertaining to any order you may have made or Service you may
have used or related Services, in addition to sending you occasional KH Designed news,
updates, related product or service information, etc. If at any time you would like to
unsubscribe from receiving future emails, we include detailed unsubscribe instructions at
the bottom of each email.
 
The legal basis for processing your Personal Information as described above will typically
be one of the following:
(a)         your consent;
(b)         performance of a contract with you or a relevant party; or
(c)         our legitimate business interests or compliance with our legal obligations.

 
Security: How Do We Protect Your Personal Information?
Security is a priority when it comes to your Personal Information. We are committed to
protecting the information you provide us. To prevent unauthorised access or disclosure, to
maintain data accuracy and to ensure the appropriate use of Personal Information, we
have put in place appropriate physical and managerial procedures to safeguard the
information we collect.
 
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive
data such as credit card information. SSL encryption is designed to make the information
unreadable by anyone but us. This security measure is working when you see either the
symbol of an unbroken key or closed lock (depending on your browser) on the bottom of
your browser window. However, we cannot guarantee that your Personal Information will
always be secure due to technology or security breaches. If we become aware of a high-
risk data breach, we will notify you (and the appropriate authority) within seventy-two (72)
hours.
 
How We Can Share Your Personal Information
We may share your Personal Information with third parties whom we trust, whom we are
affiliated with and whom we are required to provide it to for the purpose of fulfilling the
Services. We do not sell, trade or otherwise transfer your Personal Information to outside
parties. However, we may sell, trade or otherwise transfer your Personal Information to
third parties who assist us in operating our Website, conducting our business or servicing
you, so long as those parties agree to keep such Personal Information confidential. For
example, third-party service providers and partners who assist us with the functionality of
the Website or Services or to deliver, market or promote our goods and Services to you.
 
We may use third-party browser and mobile analytics services like Google Analytics® on
the Website. These services use tools to help us analyse your use of our Website
including information like the third-party website you arrive from, how often you visit,
events within the Platforms, usage and performance data and purchasing behaviour. We
use this data to improve the Website and provide information, products and Services that
may be of interest to you.
 
We may also release your Personal Information when we believe release is appropriate to
comply with the law, enforce our site policies or protect our or others’ rights, property or
safety. However, non-personally identifiable visitor information may be provided to other
parties for marketing, advertising or other uses.
 
We may be required to provide your Personal Information to regulators, law enforcement
bodies, government agencies, courts or other third parties where it is necessary to comply
with applicable laws or regulations or to exercise, establish or defend our legal rights.
Where possible and appropriate, we will notify you of this type of disclosure.
 
Your Personal Information may be shared with an actual or potential buyer (and its agents
and advisers) in connection with an actual or proposed purchase, merger or acquisition of
any part of our business. We will only disclose your Personal Information to other third
parties where we have obtained your consent.
 
Direct marketing
Direct marketing means using your Personal Information to contact you via the phone,
SMS or email to promote our Services. You acknowledge that by providing us with your
Personal Information, we, our related entities and/or business partners may contact you to

promote and market our respective products and Services. You can opt-out from being
contacted by us, our related entities or business partners for direct marketing by emailing
us at info@khdesigned.com.au at any time to receive a Personal Information Request or
Preference Update Form, or you can follow the unsubscribe instructions contained in the
email communication.
 
Data Controller and Data Processors
We are the data controllers as we are collecting and using your Personal Information. We
use trusted third parties as our data processors for technical and organisational purposes,
including for payments and email marketing. We make all reasonable efforts to ensure our
data processors are GDPR-compliant.
 
International Data Transfers
In order for us to provide products and our Services to you, your Personal Information will
be collected and processed in Australia. By providing us with your Personal Information,
you consent to us using third parties located overseas to store your Personal Information
and acknowledge Australian Privacy Principle 8.1 does not apply to any such use. When
we share data (to the extent that we do from time to time), it may be transferred to, and
processed, in countries other than the country you live in.
 
Where data is shared with third-party data processors in other countries, we put
reasonable safeguards in place to ensure your Personal Information remains protected.
However, we note that your Personal Information will be captured, transferred, stored and
processed in accordance with their policies, practices and in compliance with their local
regulatory laws.
 
For those in the European Union (EU), this means that your data may be transferred
outside of the European Economic Area (EEA). Countries outside of the EEA do not
always offer the same levels of protection to your Personal Information so European law
has prohibited transfers of Personal Information outside of the EEA unless the transfer
meets certain criteria. Whenever we transfer your Personal Information out of the EEA, we
do our best to ensure a similar degree of security of the data.
 
Where your Personal Information is transferred outside the EU, it will only be transferred to
countries that have been identified as providing adequate protection for EU data or to a
third party where we have approved transfer mechanisms in place to protect your Personal
Information.
 
Anti-Spam Policy
We will always provide you with the ability to opt-out of our communications by selecting
the unsubscribe link at the bottom of all emails. We will not share your email address
without your consent.
 
Third-Party Websites
We may provide links to other websites on our Website. We have no responsibility or
liability for the content and activities of any other individual, company or entity whose
website or materials may be linked to our Website or its content, and thus we cannot be
held liable for the privacy of the information on their website or that you voluntarily share
with their website. Please review their privacy policies for guidelines as to how they
respectively store, use and protect the privacy of your Personal Information.

Children’s Online Privacy Protection Act Compliance and Minors

We do not knowingly collect any personally identifiable information from anyone under
sixteen (16) years of age in compliance with COPPA (Children’s Online Privacy Protection
Act (USA)), the Australian Privacy Act 1988 (Cth) and the GDPR (General Data Protection
Regulation of the European Union). Under our Website Terms and Conditions if you are
under the age of eighteen (18), you must ask your parent or guardian for permission to use
the Website.
 
Online Privacy Policy Only
This online Privacy Policy applies only to information collected through our Website and
not to information collected offline.
 
Retention
We will retain your Personal Information for as long as we have a relationship with you and
for a period of time afterwards where we have an ongoing business need to retain it, in
accordance with our data retention policies and practices. Following that period, we will
make sure it is deleted or is converted to aggregate data.
 
Your Consent
By using our Website, you consent to our online Privacy Policy.
 
Your Rights
You have the right to ask us not to send you marketing emails at any time by emailing us
at info@khdesigned.com.au to receive a Personal Information Request or Preference
Update form, or you can simply follow the unsubscribe instructions contained in the email
communication.
You have the right to know what Personal Information we hold about you, and to make
sure it is correct and up to date.
 
You have the right to request a copy of your Personal Information or ask us to restrict
processing your Personal Information or delete it.
 
You have the right to object to our processing of your Personal Information.
 
You have the right to ‘be forgotten’ and request we erase your Personal Information.
 
You can exercise these rights at any time by sending an email to info@khdesigned.com.au
and we will respond to you within thirty (30) days.
 
You will not have to pay a fee to access your Personal Information (or to exercise any of
the other rights). However, we may charge a reasonable fee if your request is clearly
unfounded, repetitive or excessive or refuse to comply with your request in these
circumstances.
 
We may need to request specific information from you to help us confirm your identity and
ensure your right to access your Personal Information (or to exercise any of your other
rights). This is a security measure to ensure that Personal Information is not disclosed to
any person who has no right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one (1) month. Occasionally it may take

us longer than one (1) month if your request is particularly complex or you have made
several requests. In this case, we will notify you.
 
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on this page.
 
Contacting Us
If you have any questions regarding this Privacy Policy or wish to contact us about what
Personal Information we hold about you or you have feedback for us on our Privacy Policy,
our Website or Services, you can contact us at any time at info@khdesigned.com.au.
 
If you wish to make a complaint you can email us at info@khdesigned.com.au. We will
review and investigate your complaint and get back to you.
 
You can also submit a complaint to the Privacy Commissioner or local authorities, which
will advise you how to submit a formal complaint.

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